Privacy Policy

Who This Policy Covers

This Privacy Policy applies when you use removebgvideo.org and the Remove BG Video service. The service is operated under the Remove BG Video brand by Remove BG Video Team. Remove BG Video Team is the public operating name for this service and is not presented as an incorporated company. Questions and privacy requests can be sent to [email protected].

Information We Collect

• Account information such as your name, email address, login provider, and authentication records.
• Purchase, credit-ledger, and transaction records. Payment card details are handled by the selected payment provider rather than stored by us.
• Uploaded source videos, processing settings, generated results, task status, and technical logs needed to operate the service.
• Device, browser, IP address, referral, and service-usage data used for security, support, and basic product analytics. Optional advertising measurement and additional analytics remain disabled unless the relevant consent preference has been accepted.

Video Processing and Storage

Selecting a video creates a local preview in your browser. The file is uploaded only after you start a background-removal task.

Uploaded source files are stored in Cloudflare R2-compatible object storage and sent to FAL for processing. Generated results may also be stored so you can view or download them. These providers process data on our behalf under their own security and retention controls.

We do not currently promise a fixed automatic deletion period for uploaded or generated files. You can request deletion of account data and associated media by emailing [email protected]. Removing an item from My Creations hides it from that list but does not by itself guarantee immediate deletion from storage or provider systems.

How We Use Your Information

• Provide authentication, video processing, downloads, purchases, credit accounting, refunds, and customer support.
• Secure the service, prevent abuse and fraud, diagnose failures, and comply with legal obligations.
• Measure visits and product usage with OpenPanel so we can understand and improve the service. Optional advertising measurement and additional analytics are enabled only when configured and accepted.

Data Security

We use reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Third-Party Services

• Cloudflare for hosting, email delivery, and R2-compatible object storage.
• FAL for video background-removal processing.
• Google for optional sign-in and, when configured with consent, advertising measurement.
• Stripe or PayPal for payments when the corresponding checkout option is enabled.
• OpenPanel for basic product analytics. PostHog may be used for additional product analytics only when configured and an accepted optional-tracking preference is stored.

Your Choices

You can block or clear analytics-related browser storage through your browser controls. Optional PostHog and advertising measurement remain disabled unless an accepted optional-tracking preference is stored. To request access, correction, deletion, or other privacy assistance, email [email protected]. We may need to verify your identity before completing a request.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page.