Terms of Service
Rules for accounts, video processing, credits, payments, refunds, and acceptable use
Effective date: November 4, 2026
Introduction
These Terms of Service govern your use of removebgvideo.org and the Remove BG Video service, operated under the Remove BG Video brand by Remove BG Video Team. Remove BG Video Team is the public operating name for this service and is not presented as an incorporated company. By accessing or using the service, you agree to these Terms. Questions can be sent to [email protected].
Use of Services
The service lets you upload videos, remove or replace their backgrounds, and download processed results. Output quality can vary with footage, motion, lighting, occlusion, and the selected model. The service is provided as is and as available, and we do not guarantee uninterrupted or error-free processing.
User Accounts
You are responsible for providing accurate account information and for safeguarding your account credentials.
User Content
You retain your rights in content you submit. You grant us and our processing providers a limited, non-exclusive license to host, transmit, process, reproduce, and return that content only as needed to operate, secure, and support the service. You must have all rights and permissions needed to upload and process the content.
Credits, Failed Tasks, and Refunds
- Purchased pay-as-you-go credits do not expire. Promotional or registration credits may expire; the current registration gift expires after 30 days.
- When the service records a paid processing task as failed, the credits reserved for that task are returned through the credit ledger. Do not repeatedly submit the same task while its status is uncertain.
- Payment refund requests are reviewed individually and remain subject to applicable law and the payment provider rules. A completed refund may revoke the corresponding credits or benefits.
- Contact [email protected] before starting a chargeback so we can investigate. Fraudulent or abusive disputes may result in account restrictions, without limiting rights that applicable law gives you.
Prohibited Activities
- Using the services in violation of applicable laws.
- Attempting to gain unauthorized access to systems or accounts.
- Uploading content that infringes intellectual-property, privacy, publicity, or other rights.
- Uploading sexual exploitation material, non-consensual intimate imagery, illegal violent content, malware, or content intended to harm others.
- Circumventing usage, payment, security, file-size, or rate limits, or using the service for automated abuse.
Copyright and Rights Complaints
Send infringement or rights complaints to [email protected] with your contact information, identification of the protected work or right, the relevant service URL or account information, and a good-faith explanation. We may remove access to disputed content, preserve necessary records, or restrict repeat infringers while reviewing a complaint.
Limitation of Liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages related to your use of the services.
Changes and Applicable Terms
Remove BG Video Team may update these Terms and will post the revised version with a new effective date. Mandatory consumer protections and other laws that apply to you or the transaction continue to apply. These Terms do not currently select an exclusive governing law, court, or arbitration forum.